Workforce Management Adoption

Allocating the right lead and lag time can be a challenge for any project. Even more challenging is managing the schedules of multiples employees. Accuracy and communication are key to building a stellar team and supporting the business goals of the organization. It is the job of every manager to maximize the productivity and efficient of their team. The best approach to use is scheduling software. Technology has allowed for in new ways of ensuring that time and attendance are adhered to by the staff. Consider having an online workforce management software that allows your employees to sign in even when they are in the field or working from home. This is important since you still have to pay your employees for any work that the do while on business trips or in any other location apart from the office.

Finally, to improve the efficiency of your organization, you should also consider dividing the organization into more manageable departments, sections, or divisions. These divisions can be separated based on the major tasks that they perform. The main idea is to take advantage of specialization. In most cases, different departments will have different requirements and need adaptable workforce management system representing all the key activities that the organization performs. When the organization grows, there might be need to further sub-divide the departments and customize or scale your management systems. It’s important to use systems that can grow as your team’s needs grow.

Key tips to driving adoption of your workforce order management software:

  1. Involve key stakeholders from the selection process through ongoing, daily utilization of the workforce management software. Buy in and support from the top throughout the organization encourages adoption and proper management of the workforce management software, raising the potential ROI.
  2. Once workforce management software solution is deployed, maintain it and the associated processes. It won’t change and adapt to your changing service environment all by itself.
  3. Offer continual training on the workforce management software to combat knowledge loss. Personnel who don’t know how to use the software won’t use it. They’ll fall back to manual processes and create hidden factories to get their jobs done. That extra effort will impact your ROI.
  4. Develop policies that dictate employee interactions and utilization of the software that discourage manually circumventing the software.
  5. Perform regular health checks & system upgrades. Pay attention to new functionality especially in a SaaS environment where new features from other industries might be adapted for use in your organization, providing opportunities for improvement.
  6. Track and measure KPIs. Use them to continuously improve your process.

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May 2017